Refund policy

Return & Refund Policy

At FurFree™, customer satisfaction is important to us.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

Items that have been used, damaged by the customer, or returned without original packaging may not qualify for a refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will review the issue and arrange a replacement or refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Depending on your financial institution, it may take several business days for the refund to appear.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Contact

Questions about returns?

Email us at:

support@furfree.com